Creating a caring and homely atmosphere

Philosophy of Care

At Hengoed Court our philosophy of care is to provide the best possible care to our residents whilst promoting dignity, privacy, independence and self-respect in a caring and homely atmosphere.

The management and staff at Hengoed Court are committed to the pursuit of excellence. Our aim is to meet a set of standards that provide the highest level of satisfaction to our residents and their relatives.

We place the rights of residents at the forefront of our philosophy of care. We seek to advance these rights in all aspects of the environment and the services we provide, and to encourage our residents to exercise their rights to the full.

7 Keys to a Successful Stay with Us!

S

ervice

It is our primary objective to offer high quality skilled nursing and care in an atmosphere that is both homely and therapeutic.

U

nderstanding

Residents entrusted into our care are afforded the understanding, dignity and self-respect that are their right.

C

are

Our dedicated team of nurses, carers and staff receive on-going assessments to ensure that a consistently high standard of care is given.

C

hoice

Staff are encouraged to be responsive to, and make provisions for expressions of individuality from each of the residents who live in the home. It is essential residents be allowed to exercise the right of choice. Where the resident is unable to make decisions the representation of advocacy should be available.

E

steem

All staff are encouraged to develop an understanding and knowledge of each resident’s previous life experiences and to place a value upon their knowledge.

S

ocial Interaction

Opportunities are given to enhance the quality of life by offering residents the chance to participate in activities inside and outside of the home. Friendships and relationships with other residents should wherever possible be encouraged.

S

piritual Comfort

Residents spiritual and religious beliefs are fully respected and encouraged whenever possible. Ministers of various denominations visit and provide services within the home on a regular basis.